Luxati
Legal

Terms & Conditions

Last updated: 20 May 2026

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of the Luxati Estate app, the Luxati Partner app, the websites at luxati.com, and all related services (together, the “Platform”) operated by Ibizo Technologies Private Limited (“Luxati”, “we”, “us”). By creating an account or using any part of the Platform, you agree to these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old and competent to enter into a binding contract under Indian law to use the Platform. By using the Platform you confirm that the information you provide is accurate and that you are using it for a lawful purpose.

3. Accounts and KYC

  • Buyers sign up with a mobile number verified by OTP.
  • Brokers and agencies must complete KYC including PAN, RERA registration (where applicable), GSTIN, business address, and bank-account verification before listing inventory or accepting buyer briefs.
  • You are responsible for keeping your login credentials confidential and for all activity on your account. Notify us at once if you suspect unauthorised access.
  • We may suspend or terminate an account for inaccurate KYC, fraud, abuse, regulatory non-compliance, or violation of these Terms.

4. Nature of the service

Luxati operates a technology platform that connects buyers with RERA-registered brokers in India. Luxati is not a party to the actual sale, lease, or rental transaction between a buyer and a broker or seller. Brokers and property sellers are independent third parties. Luxati does not own, warrant, or guarantee the properties listed on the Platform.

5. Brokerage, closure fees and payments

  • The brokerage payable on a closed transaction is shown on each listing and is agreed between the buyer and the broker. Luxati does not set brokerage rates.
  • From the brokerage actually collected on a closure facilitated through the Platform, the broker pays Luxati a closure-fee share as set out in the Luxati Partner app at the time of registration (currently up to 30%). The broker retains the balance.
  • Payouts to brokers are settled weekly to the bank account they have verified, subject to KYC and tax-deduction-at-source rules.
  • All payments are processed through licensed payment-gateway providers. Luxati does not store full card numbers, CVVs, or UPI PINs.
  • Buyers do not pay any fee to Luxati. Brokerage payable by the buyer, if any, is shown up front on the listing and paid directly to the broker.

6. Masked calling and communication

Calls and chats between buyers and brokers are routed through a masked-calling layer. By using the Platform you consent to this routing. You must not attempt to bypass the masked-calling system, harvest contact numbers, or use the contact channel to spam, harass, or solicit unrelated business.

7. Listings and content

  • Brokers warrant that every listing is real, currently available, and accurate. False, recycled, or expired listings will be removed and may result in account termination.
  • You retain ownership of the content you upload and grant Luxati a worldwide, royalty-free licence to host, display, and use that content to operate the Platform.
  • You must have the rights and consents needed to upload any property photos, plans, or ownership documents.

8. Prohibited conduct

You agree not to:

  • Post anonymous listings, fake inventory, or listings you are not authorised to represent.
  • Use the Platform to defraud, mislead, or harass any user.
  • Attempt to access, reverse-engineer, or interfere with Luxati's systems.
  • Use bots, scrapers, or automated tools to extract listings, briefs, or contact data.
  • Violate any applicable Indian law, including RERA, GST and DPDPA.

9. Intellectual property

The Platform, its software, designs, logos, and the “Luxati” and “Luxati Partner” brand names are owned by Ibizo Technologies Private Limited or its licensors. You may not copy or use them except as expressly permitted in these Terms.

10. Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Luxati disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Luxati does not warrant the suitability, legality, title, or condition of any property listed by a broker.

11. Limitation of liability

To the maximum extent permitted by law, Luxati's aggregate liability arising out of or in connection with the Platform, in any twelve-month period, will not exceed the closure-fee share actually paid by you (if a broker) or INR 1,000 (if a buyer), whichever is higher. Luxati is not liable for indirect, incidental, consequential, special or punitive damages.

12. Indemnity

You agree to indemnify and hold Luxati and its officers, employees and affiliates harmless from any claim, loss or expense arising from your breach of these Terms, your content, or your interactions with other users.

13. Termination

You may close your account at any time from within the app or by writing to us. We may suspend or terminate your account for breach of these Terms, fraud, prolonged inactivity, or regulatory reasons. Provisions that by their nature should survive termination (intellectual property, disclaimers, limitations, indemnity, governing law) will survive.

14. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute will first be attempted to be resolved by good-faith discussion through our Grievance Officer. Unresolved disputes will be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by Luxati. The seat of arbitration shall be Noida, India. Subject to arbitration, the courts at Noida shall have exclusive jurisdiction.

15. Changes to these terms

We may amend these Terms from time to time. Material changes will be notified through the app and on this page. Continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms.

16. Contact

  1. Email: contact@luxati.com
  2. Address: Ibizo Technologies Private Limited, Noida, Uttar Pradesh, India